Grime Eater Products Limited Return Policy

At Grime Eater Products Limited, we want you to be completely satisfied with your purchase.
If for any reason you’re not, please review our return policy below.

Eligibility for Returns

1) A Return Authorization Number (R.A. #) must be issued by Grime Eater® Products Limited in order for a product to be returned.

2) The R.A. # must appear on the packing slip for a product being returned. If the product does not have an R.A. # assigned, it will not be accepted for return.

3) The product being returned must be unopened, free from damage, and show no evidence of tampering or it will be rejected.

4) The time limit for a return that will be fully credited is 90 days from date of invoice by Grime Eater® Products Limited.

5) A product that is returned between 90 and 180 days from the date of invoice by Grime Eater® Products Limited will be subject to a 15% re-stocking charge.

6) A product that is past 180 days from the date of invoice by Grime Eater® Products Limited is not acceptable for return unless proven defective.

7) A product proven to be defective is guaranteed for one full year from the date of invoice and will be fully credited.

8) All authorized returns will be inspected and evaluated upon receipt to determine if a credit is applicable.

9) Grime Eater Products Limited will be responsible for shipping costs if the product is deemed defective. Shipping costs will be the responsibility of the customer for all other returns.

How to Return Your Items

1) Contact us at orderdesk@grimeeater.com or through our contact form below to initiate a return for physical products. Please include your Grime Eater Order Number and the reason for the return.

Return Shipping

1) Returns must be shipped to the address provided in your return authorization.

2) We recommend using a trackable shipping service to ensure that your return arrives safely.

3) Shipping fees for returns are non-refundable unless the item is damaged or defective.

4) Return shipping fees are the customer’s responsibility and we are not liable for lost or undelivered returns.

Refunds

1) Refunds for physical products will be issued to the original payment method once the returned items have been inspected and processed.

2) You will receive an email notification once your refund has been processed.

3) Please note it may take 3-5 business days for the refund to appear on your account, depending on your bank or payment provider

Exchanges

1) We do not offer direct exchanges. If you’d like to exchange a physical item, please return it for a refund and place a new order for the desired product.

Consumer Protection Rights

1) Under Canadian law, you have the right to request a refund for defective goods or services that do not meet the Consumer Protection Act standards. If you experience any issues with your order, please contact us right away so we can resolve the matter to your satisfaction.